Frequently
Asked
Questions

Altuva is an Australian telehealth clinic dedicated to providing accessible and affordable healthcare. Our services include flat-rate $59 consults fees, timely appointments typically within 2 business days, and personalized care from AHPRA-registered healthcare professionals. All consultations are telehealth, ensuring convenience and eliminating the need for travel.

Our online screening will determine if you're eligible for a consult with a prescribing doctor. Eligibility for a prescription is determined by a qualified healthcare professional after a thorough assessment of your medical history, current symptoms, and treatment needs. Conditions which may be eligible for treatment include issues with sleep, anxiety, stress, and pain.

No, a referral is not required. Our doctors are practising GPs with extensive experience. In certain cases, you may be be required to provide a health summary from your GP if requested.

The clinic is open for enquiries during the following hours (AEST):

10am-5pm Monday - Friday

CLOSED Saturday

CLOSED Sunday

Please note your consult may occur outside of business hours (from 5-9pm).

Our appointments are a flat rate of $59 every time. No hidden fees, no surprises.

All appointments are a flat rate of $59. View our fees page to learn more.

Once we receive your assessment, our team reviews it and reaches out within one business day to book your telehealth appointment. Most patients are scheduled within two business days.

Yes, a valid Medicare card is currently required to access our services. We use electronic prescribing (ePrescriptions) for convenience and security.

Most Altuva telehealth clinic consults happen within 2 business days of completing your online screening. If you're eligible and your doctor issues a script, you’ll get it straight after your telehealth consultation as an electronic prescription (eScript). You can choose free express delivery from our partner pharmacy, or opt for same-day pickup if it’s available where you are.

We work with a trusted partner pharmacy to ensure your prescriptions are filled quickly and easily. You can choose free express delivery with StarTrak, or pick up your medication in person.

Prescriptions are issued immediately after your consultation. We can connect you with a partner pharmacy for convenient access to your medication. Choose same-day in-store pickup or next business day delivery via Express Post.

We typically schedule appointments within 2 business days of receiving your online screening. This time-frame can vary depending on the availability of the patient and a healthcare practitioner.

Call or text us anytime! 0421 872 019.